SHIPPING POLICY
Last updated: 04 April 2026
1. Overview
At subandcast, we aim to process and ship all orders as quickly as possible from Ireland.
2. Processing Time
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Orders are typically processed within 1–3 business days
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Orders are not processed on weekends or public holidays
During busy periods, processing times may be slightly extended.
3. Shipping Locations
We currently ship to:
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Ireland
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United Kingdom (including Northern Ireland)
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Channel Islands (Jersey and Guernsey)
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Selected international destinations
4. Delivery Times
Estimated delivery times:
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Ireland: 1–3 business days
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United Kingdom: 3–7 business days
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Channel Islands: 5–10 business days
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International: 5–15 business days
Delivery times are estimates and may vary depending on the carrier and destination.
5. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
6. Stock Availability & Shipping Delays
While we aim to keep all items in stock, some products may occasionally be out of stock or available on backorder.
In such cases:
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Dispatch may be delayed until the item becomes available
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We will notify you as soon as possible if there is a delay
Where delays occur, we may offer the following options:
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An alternative product of equal value to speed up delivery
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The option to wait for restock
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A partial or full refund if preferred
We will always aim to provide a fair and reasonable solution.
7. Customs, Duties & Taxes
Orders shipped outside Ireland may be subject to customs duties, import VAT, and handling fees.
United Kingdom
Orders shipped to the UK may be subject to import VAT and handling charges depending on order value and current regulations.
Channel Islands (Jersey & Guernsey)
Orders shipped to the Channel Islands are treated as international shipments and may be subject to import duties, GST, or handling fees.
These charges are the responsibility of the customer and are not included in the purchase price.
8. Shipping Delays
We are not responsible for delays caused by:
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Customs clearance
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Carrier issues
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Stock availability or supplier delays
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Incorrect shipping information provided by the customer
9. Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
We are not responsible for orders delivered to incorrect addresses provided at checkout.
10. Lost or Damaged Items
If your order is lost or arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos (if applicable)
We will work with the carrier to resolve the issue.
11. Tracking
Tracking information will be provided once your order has been shipped (where available).
12. Contact
If you have any questions about shipping, please contact us at:
info@subandcast.ie